Turtle Help and Support
At Medhaa, we strongly believe in strong product support and continuous growth of the product. We respect our clients and focus a 100% on customer service and satisfaction! We make sure that we commit and execute to the promises we make and always deliver to standards! To make this happen we use a bunch of tools that help us to identify, fix, roll out the most important features for our clients!
Our clients get access and help to the ticket tracking systems so that they can directly log the bugs and feature requests in it, instead of sending an email to any one person and praying that someone will see it! We the get in touch with the client understand the criticality of the feature or bug requested and prioritise accordingly! All requests will be assigned a due date, so that our clients know when they can expect the change rolled out!
We have fast response time of less than 24hrs for an initial investigation of an issue or a request! Whilst the 24 hrs is our set standard, we are geeks and we love to get back usually asap, unless the request is logged past midnight or while we are skiing or trekking! All of our clients get a contact to ring/sms/email to, to talk to a real person incase of a highly critical issue! But we are proud to say that none of our clients ever found themselves in such a situation!
Talk to us!
You can email or tweet or facebook us and talk to a real person!